Communication Skills

“Think like a wise man but communicate in the language of the people” - William Butler Yeats

Communication Skills' Course Aims:

• To understand the communication process and recognise potential barriers
• To gain the ability to create and maintain rapport
• To develop the skills to communicate to different communication styles
• To identify the skills required to use and interpret non-verbal communication

Duration: 1 day

Communication Skills Course Content:

Day 1

• Examination of the communication process and the causes of communication failure
• Creating and maintaining rapport
• Questioning to gain clarity
• Giving feedback assertively
• Listening effectively 
• Using non-verbal communication effectively
• Influencing people using visual, auditory and kinesthetic words
• Understanding your audience’s communication style and adjusting your style to communicate successfully
• Understanding the role Transactional Analysis plays in sucessful communication  
• Development Plan:  Participants create a development plan, based on their learning that can be implemented in the workplace

Communication Skills Training Outcome

At the end of this programme, participants will have the necessary skills to:

• Develop their listening, questioning and feedback skills
• Communicate effectively and with impact using non-verbal communication
• Understand their communication style and adjust it to communicate effectively with others
• Understand the role Transactional Analysis plays in positive and effective communication

Communication Skills Inquiry Form